Agent Engineer

About the Company
Our client is transforming the way enterprises deliver customer support, blending cutting-edge AI with local market expertise. Backed by a record-breaking $34M pre-seed investment, they are scaling rapidly across Europe and beyond. Its AI agents are already live with enterprise clients in telecom, banking, and healthcare — helping organizations modernize contact centers, elevate customer experience, and reduce costs.

This is your chance to join a team defining a brand-new category at the intersection of AI and enterprise innovation.

What You’ll Do
As an Agent Engineer, you’ll operate at the intersection of AI and engineering — designing, building, and deploying production-ready AI agents that interact with real systems and deliver measurable outcomes. You’ll play a key role in shaping how AI augments enterprise operations by:

• Designing prompts and implementing logic that guide AI agents across voice, chat, and email channels.

• Connecting agents to customer APIs, databases, and internal tools, enabling full end-to-end task execution.

• Building and maintaining internal tooling in TypeScript, creating reusable components and libraries for agent development.

• Testing with live data, monitoring performance, and fine-tuning for reliability, accuracy, and speed.

• Working directly with enterprise customers to gather requirements, conduct demos, and iterate in real time.

• Collaborating closely with Product, Engineering, and Customer Success teams to ensure agents are production-ready and scalable.

• Contributing to documentation, internal processes, and best practices that drive consistency and quality.

What We’re Looking For

Required:

• Bachelor’s degree (or higher) in Computer Science, Engineering, or a related STEM field.

• Excellent English communication skills, both written and spoken.

• Strong hands-on experience with APIs, backend logic, and system integrations.

• Solid programming skills; TypeScript experience is a strong plus.

• Exposure with Go, Python, or Node.js

• A problem-solving mindset, sharp attention to detail, and genuine passion for AI and emerging technologies.

Preferred:

• Previous exposure to technical, customer-facing roles (Integrations, Solutions Engineering, or similar).

• Familiarity with monitoring, dashboarding, or analytics tools (e.g., Datadog, Grafana).

• Experience in fast-paced startup or AI-driven environments.

Growth & Impact
This is not a standard engineering role — it’s an opportunity to help define what “AI in production” really means. You’ll gain hands-on experience at the frontier of AI engineering, working directly with enterprise clients and influencing how next-generation support solutions are built, deployed, and scaled.

What’s in It for You

• A seat at the table as we build a new AI category from the ground up.

• The energy and ownership of an early-stage scale-up, backed by world-class investors.

• High-impact projects where your work ships fast and matters immediately.

• A collaborative, ambitious team that values autonomy, creativity, and good vibes.